Return Policy
Customers can return/exchange the product within 30 days from the day of receipt if the following criteria are met:
Hair Extensions
The hair has not been worn, damaged, or removed from the original packaging.
Hair Products
The product has not been opened or used.
- Exchanges must be the same or lesser price. A Refund will be issued for lower priced exchanges.
- At this time, we don't take returns on Saturdays in Marissa Stissi Hair Salon/Retail.
- Marissa Stissi Hair cannot issue refunds until the next business day after an order is placed.
- At this time, we do not cover return/exchange shipping outside of the US.
How to Return a Product
- Complete all required sections in the "RETURN FORM" below.
- When your return is approved, a return label will be sent to you via email. Please print the label, attach it to the package you are returning, and drop it off at a UPS facility.
- Once we receive your return, we will:
- For Returns, credit your account used for the original payment.
- For Exchanges, call to take the shipping fee over the phone and ship out the replacement product.
- Marissa stissi hair '& Beautyis not responsible for shipping for exchanges, we do cover the cost of the return label to send back your return/exchange.